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Our refund policy has been devised to define the situations under which Derk Online will provide a refund, the procedure for claiming a refund and the responsibility of Derk Online in circumstances resulting in such a claim. By registering for any of our services you are declaring that you accept and agree with all the terms and conditions outlined in the refund policy.

All the information that we collect is utilized for bettering our web site’s content, to notify the clients about our website updates or to look into the problem with their request. In case you do not want to receive any email from us in the future, please inform us by writing to us via the contact form.

Coverage & Scope

  • Our refund policy covers the refunds by Derk Online and/or websites owned and managed by Derk Online.
  • This policy does not have any application for companies which are not owned or controlled by Derk Online or for persons not employed or managed by Derk Online. This includes any third party service and / or product providers bound by contract and also, any third-party websites to which Derk Online’s website link.

Filing a Complaint

  • At Derk Online, we take every project with the final product in sight. It is as much our responsibility as is the client’s. So, we believe that every effort should be made to reach a solution that is fully acceptable reciprocally in case of any situation where dissatisfaction related to services come. Only when things are completely out of hand that refund should be considered.
  • Our final aim is to come to a mutually acceptable solution. Even then if for some reason you are not satisfied and think about going for a refund claim, it is our request that you take out a few precious minutes to write to us via the contact form. for a final dialogue prior to requesting a refund.
  • Only if we are unable to reach a common ground with you after talks should a refund claim be filed.

Eligibility for refund

At Derk Online, every project is important to us and we make sure that we handle each project with utmost care and professionalism. Our aim is to provide the results as per the terms and conditions of the proposal. However, despite every measure if the client is not satisfied with the results and chooses to go for the dispute resolution process, we consider refund requests as per the following program in which our services and refund policy related to each service is very clearly listed:

Web & App Development
  • Full refund: In cases where the project has not been started. The full refund policy will initiate after the upfront payment date and will take 120 business days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the project has already been initiated but has not been completed. The partial refund policy will initiate. It will take 90 business days to refund the amount.
  • No refunds: If the project has been completed and uploaded on the server.
Cloud Services
  • Full refund: In cases where the project has not been started. The full refund policy will initiate after the upfront payment date and will take 120 business days to refund the amount.
  • Partial refund: If there is a failure to deliver as per our delivery policy after the project has already been initiated but has not been completed. The partial refund policy will initiate. It will take 90 business days to refund the amount.
  • No refunds: If the project has been completed and uploaded on the server.
Enterprise Email
  • Refund: Derk Online does not provide a refund for CeyMail at this time. This is subject to change in the future.
Business Consultation
  • Refund: Derk Online does not provide a refund for any form of consultation at this time.
Other Services
  • Full refund: If the project has not been initiated.
  • Partial refund will be issued as per the judgement of Derk Online if we fail to complete the project in accordance with the delivery policy and contract of agreement. The amount will be calculated by Derk Online taking into account the proportion of the project completed and the proportion yet to be completed as per the pre-defined scope of the project.
Delivery Policy
  • A project is not taken to be void unless the agreed upon payments are clear.
  • Refund policy is not applicable if the required information for the successful completion of the project is not given to us at proper time. If there is delay or failure in completion of the project due to improper communication from client, it cannot be attributed to Derk Online.
  • If the information provided by the client is incomplete and/or complete information regarding the project is not provided at the initiation of the project, Derk Online is not liable to follow its delivery or refund commitments.
  • There is no provision for compensation for the delay of delivery under any conditions, until and unless there is an agreement signed with a penalty clause for delay in delivery.
Limitation of Liability

Derk Online’s liability is bound by the value of the chunk of the project (as per our proposal) which remains incomplete at a given point point of time. Derk Online is not obligated for losses due to the services provided / not provided or the delay in the same at any point of time. The liability to refund holds only if the project has been cancelled by the client and such cancellation has been communicated to Derk Online in writing.

Processing of Refunds

Derk Online does not provide full refunds after the project has already been initiated.

Full refunds will be processed and mailed within 120 business days from the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Partial refunds will be processed and mailed within 90 business days from the date of cancellation and will be brought about using the method of payment agreed upon in the beginning of the project ie; refund by check or refund by credit card.

Changes

Derk Online may at any time, without prior notice under its sole discretion, amend this policy from time to time. You are therefore requested to review this policy periodically. Your continued use of Derk Online website after any such amendments automatically implies your acceptance of the same thereof.

Contacting us regarding our refund policy

If you have queries or suggestions regarding our refund policies kindly write to us via the contact form.

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